Courier tracking guide
UpdatedRTO Meaning — Return to Origin Explained
What RTO (return to origin) means, why parcels go back to seller, and how to read RTO scans on your AWB timeline.
What RTO means
Return to Origin means the courier is sending the parcel back to the seller or warehouse instead of delivering to you.
Common RTO reasons
Wrong address, unreachable phone, refused delivery, failed OTP, or repeated unsuccessful attempts can all trigger RTO.
What you should do
Open marketplace support with order ID + AWB. Ask whether a re-ship is possible. Tracking will show reverse scans until the seller receives the parcel.
Live parcel tracker
Frequently asked questions
Will I get a refund after RTO?
- For prepaid orders, refunds usually process after the seller receives the returned parcel. COD orders typically have no payment to refund.
Track by marketplace order pages
Know the store you ordered from? Open a dedicated tracking page.
Track by courier
Open a dedicated tracking page for the courier that shipped your parcel.