When should I contact support about a delay?

If the promise date has passed and there is no recent scan movement, open a ticket with order ID + AWB and a screenshot of the timeline.

Courier tracking guide

Updated 2026-07-29

Parcel Delayed — What To Do Next

Practical steps when your Meesho, Flipkart or Amazon parcel is delayed: read scans, wait windows, and when to contact support.

Paste the AWB below. Note the last location and timestamp before assuming the parcel is lost.

After “shipped”, allow the marketplace’s stated delivery window plus a buffer for hub congestion. OFD usually resolves same day.

Contact marketplace chat/phone with order ID and AWB. Ask for a trace if scans stop far from your city past the promise date.

When should I contact support about a delay?: If the promise date has passed and there is no recent scan movement, open a ticket with order ID + AWB and a screenshot of the timeline.

Know the store you ordered from? Open a dedicated tracking page.

Open a dedicated tracking page for the courier that shipped your parcel.