Failed Delivery Attempt — Next Steps

What a failed / unsuccessful delivery attempt means, how re-attempts work, and how to update phone or address with seller support.

What the scan means

The agent tried your address but could not complete delivery — reasons include customer unavailable, address issue, or refused shipment.

Many couriers retry the next day or hold at a hub/point. Watch the timeline for the next OFD or “available for pickup” event.

Update contact details via marketplace support before RTO starts. Keep the phone reachable when status returns to out for delivery.

Enter your AWB / waybill number.

Select a courier if auto-detect does not work.

Know the store you ordered from? Open a dedicated tracking page.

Open a dedicated tracking page for the courier that shipped your parcel.