Courier tracking guide
UpdatedFailed Delivery Attempt — Next Steps
What a failed / unsuccessful delivery attempt means, how re-attempts work, and how to update phone or address with seller support.
What the scan means
The agent tried your address but could not complete delivery — reasons include customer unavailable, address issue, or refused shipment.
Re-attempts and pickup points
Many couriers retry the next day or hold at a hub/point. Watch the timeline for the next OFD or “available for pickup” event.
Fix phone and address fast
Update contact details via marketplace support before RTO starts. Keep the phone reachable when status returns to out for delivery.
Live parcel tracker
Frequently asked questions
How many delivery attempts do couriers make?
- Often 2–3 attempts depending on the partner and marketplace rules. After that, RTO may start.
Track by marketplace order pages
Know the store you ordered from? Open a dedicated tracking page.
Track by courier
Open a dedicated tracking page for the courier that shipped your parcel.