Legal
Last updated: 2 October 2026Privacy Policy
Overview
WhereIsMyOrder.org ("we", "us") provides free public parcel tracking. This policy explains what limited data we process when you use the site.
Tracking numbers
When you submit an AWB, Order ID, LR, or consignment number, we forward it to the relevant courier tracking system to fetch shipment status. That number, and the shipment status returned for it, are stored so we can serve cached results, refresh status, and send delivery alerts if you request them. We never ask for your name, email, or phone to run a lookup, we do not build a user account around your tracking numbers, and we do not sell tracking data.
Messages you send us
When you use the feedback form or the contact form, we store your name, email, message and any details you add (such as a tracking number) so our team can read and reply to it. These messages are only visible to site administrators, are never shown publicly or sold, and you can ask us to delete yours by writing to the support address below.
Third-party courier APIs
To show live status we call courier-operated systems and public tracking endpoints (for example Delhivery, Blue Dart, DTDC, DHL, FedEx, India Post, and others we list on the site). Where a courier is unreachable we may fall back to established third-party tracking networks. Those providers process the tracking identifier under their own terms and privacy policies. We only send what is needed to look up status.
Data retention
Tracking lookups are cached to improve performance and reduce load on courier systems. Alongside the cache we keep a shipment record — the tracking number, its current status, and the delivery timeline the courier returned — so repeat lookups are fast and status alerts can be checked against the last known state. Server logs used for security, rate limiting, and debugging may retain request metadata (such as time, approximate IP, and courier code) for a limited period — generally up to 90 days — then deleted or anonymised. None of this is tied to an account or used to build a personal profile of your shipments.
Analytics & logs
We may use analytics (such as Google Tag Manager / Google Analytics, Microsoft Clarity, and Vercel Analytics) and server logs to understand traffic, diagnose errors, and prevent abuse. These tools may collect device, browser, and approximate location signals as configured by those providers.
Advertising
We may show third-party ads (including Google AdSense) to help fund free tracking. Ad partners may use cookies or similar technologies to serve ads, measure performance, and limit repeat impressions, including personalized ads where permitted by your settings and applicable law. You can learn how Google uses data for advertising in Google's Advertising Policies. Visitors in the EU, UK, and similar regions may see a cookie banner before non-essential analytics and ads load. Manage ad personalization at Google Ad Settings.
Cookies
Essential cookies may be used for security and site operation. Analytics and advertising cookies, if present, help measure usage and serve ads. You can control cookies through your browser settings.
Contact
Privacy questions: support@whereismyorder.org. Also see our Contact, About page and Terms of Use.