Courier tracking guide
Flipkart Wrong Item Delivered — Return & Replacement
Received the wrong product from Flipkart? Steps to raise a return/replacement, keep packaging proof, and track the reverse pickup.
Wrong item delivery is a marketplace issue, not a tracking glitch. Document everything, then raise return/replacement — a new reverse AWB will appear for pickup.
Updated · India courier help
Step-by-step
Photograph proof
Capture product, packaging, and order details.
Start return/replace
Use Flipkart order help for wrong item.
Track reverse AWB
Paste the return number below after pickup is created.
What to do immediately
Keep the item, invoice, and outer packaging. Take clear photos of the label, SKU/size mismatch, and box seals before requesting a return.
Do not use or discard the item
Using or damaging the wrong product can complicate replacement approval.
Raise return or replacement on Flipkart
Open the order → Return / Replace, choose wrong item received, and follow the pickup slot. Note the reverse tracking number when assigned.
Track the reverse pickup
Paste the return AWB below to confirm pickup and warehouse receipt. Refunds/replacements usually depend on that confirmation.
Live parcel tracker
Enter your AWB / waybill number.
Select a courier if auto-detect does not work.
Frequently asked questions
Flipkart delivered someone else’s order — what now?
- Do not open beyond inspection if possible. Contact Flipkart Help immediately with photos of the shipping label.
How long for replacement after wrong item?
- Timelines vary. Reverse pickup completion is the key milestone — track that AWB and follow Flipkart’s status.
Track by marketplace order pages
Know the store you ordered from? Open a dedicated tracking page.
Track by courier
Open a dedicated tracking page for the courier that shipped your parcel.