Courier tracking guide
Amazon Package Damaged on Delivery — Claim Steps
Amazon parcel arrived damaged? How to report damage, photo evidence tips, refund/replacement options, and tracking the return.
If an Amazon package arrives damaged, report it quickly with photos. Replacement or refund depends on evidence and whether you accept or refuse the delivery.
Updated · India courier help
Step-by-step
Capture evidence
Photos of carton + product damage.
Request return/replace
Your Orders → problem with order / return.
Track logistics
Paste return or replacement AWB below.
Inspect before you accept
When possible, check the outer carton with the agent. Severe crush/tear can be refused at the door — get the attempt noted on tracking.
Already accepted damaged goods
Photograph outer box, inner packing, and product damage next to the order ID. Start a return/replacement from Your Orders the same day.
File the damage claim path
Use Amazon’s return reason for damaged item. Keep original packaging until the case closes. Support may ask for extra photos.
Track returns and replacements
Reverse pickups get their own tracking. New replacements ship under a fresh TBA/AWB — track each number separately below.
Live parcel tracker
Enter your AWB / waybill number.
Select a courier if auto-detect does not work.
Frequently asked questions
Amazon package damaged but item inside is fine
- You can still report packaging damage if you are concerned about tampering. For intact items you intend to keep, documentation is optional.
Who pays return shipping for damage?
- Genuine damage cases typically use Amazon-arranged pickup at no extra cost to you — confirm in the return flow.
Track by marketplace order pages
Know the store you ordered from? Open a dedicated tracking page.
Track by courier
Open a dedicated tracking page for the courier that shipped your parcel.